How to fix blocked emails

ISPs
Some email providers filter messages based on content, subject line, or the sender's address and may put your email into the a bulk or junk mail folder. Please make sure @gogoodnews.net and @gnm.org are both on your "approved sender" list or "whitelist" and/or in your "address book."

Occasionally an ISP will institute mail controls that block your email completely without your knowledge. We often do not even receive notice of such a block. The only solution to this problem is for you to become aware of what triggers your ISPs blockage and make sure they understand you want to receive our email.

Spam Blockers/Filters and Email Software
If you have recently installed a new email software, make sure you check the settings. The "defaults" are often much more restrictive than you might want.

AOL Users:
Please check your "Spam" folder. If you find our email there, select the confirmation message and click "This is Not Spam." This will help future messages to get through. To avoid accidentally filtering our future messages:

  1. Click Mail in the toolbar at the top of your AOL window
  2. Select Block Unwanted Mail
  3. Click Custom Sender List
  4. Select Allow only the senders and domains listed below
  5. Enter this domains: @gogoodnews.net and @gnm.org
  6. Click Save

Hotmail Users:
Please check your "Junk email" folder. If you find our email there, select it and click "Not Junk." This will help future messages to get through. To avoid accidentally filtering our future messages:

  1. Click Mail, then Options (next to the Help link)
  2. Click Junk email Protection
  3. Click Safe List
  4. Enter this domains: @gogoodnews.net and @gnm.org
  5. Click Add

Yahoo Users:
Please check your "Bulk Mail" folder. If you find our email there, select it and click "Not Spam." This will help future messages to get through.

Gmail Users:
Please check your "Spam" folder. If you find our email there, select it and click "Not Spam." This will help future messages to get through.

Outlook Users:
1.Select Actions from the top menu bar.
2. Select Junk email followed by Junk email Options.
3.Select Safe Senders, then Add.
4.Type "@gogoodnews.net" and "@gnm.org" (without the quote marks) and click OK.
5.Click OK.

For more information, visit our FAQs page.