Gmail Users: Can’t Find Our Emails?

Gmail uses tabs to organize your mail. There are three default tabs: Primary, Social and Promotions.

If you are not getting our emails:

  1. First check your spam folder. If it’s there, mark it as “not spam”.
  2. Check the Promotions tab. If it’s there, drag your message from the Promotions or Social tabs to drop it into your Primary inbox. A pop-up message will ask if you want to have our mail always show up in your Primary box; click “yes”:
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  3. Click the star next to one of our unopened emails or at the top-right of our opened email, to make it yellow:
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  4. Click the plus-sign at the far right of the tabs bar:
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  5. In the dialog box that pops open, at the bottom, make sure “Starred messages” is checked, like this:
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    and be sure to hit the “Save” button!
     
  6. When you open our mail, if you see the message below, click “Always display images….”
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For more help, watch this video: